Shipping & Shop Policy
14K/ 18K SOLID GOLD ITEMS PROGRESSING TIMES
Most orders require 7~10 progress business days.
However, all the work in my shop is handmade, so there may be a delay depending on the situation.
If the work is delayed, I'll send you a message.
In accordance with Duty and Customs Law from your country, your purchases could be levied on tax and we will not be responsible for those charges.
14K/ 18K SOLID GOLD ITEMS RETURNS and EXCHANGES
Due to the customization handmade order items, can't accept returns and exchanges.
Also all natural gemstones and colored diamonds may vary slightly in color, size and cut due to the nature of natural gemstones.
It can't be a reason for return, so please consider it before purchasing.
Feel free to contact us for more information if needed.
RESIZING & REPAIRS
[ RESIZING ]
After your order, we will send you a ring chart of FROM J DESIGN.
Please confirm your correct US ring size prior to ordering rings.
√Repair costs may apply.
-Ring size can not be increased or decreased much.
-The size may not be adjustable depending on the design.
√Customer is responsible for the shipping cost of return and reshipping.
[ REPAIRS ]
If defects occur, repairs are possible.
*Only item purchased within 6 months are guaranteed.
√Repair costs may apply.
√Customer is responsible for the shipping cost of return and reshipping.
Feel free to contact us for more information if needed.
CUSTOM & PERSONALIZED ORDERS
All items are buyers can request customization, please contact us for the price and design.
Customization order can't accept return and exchange, please your reference before order.
Feel free to contact us for more information if needed.
Gift wrapping and packaging
14K/ 18K solid gold items packed gift box.
All items delivered to customers are recorded on CCTV for safe and accurate packaging.
I'll do my best to ensure that there are no problems during the work process through thorough monitoring.
*Filming range: Gift box packaging work
14K/ 18K SOLID GOLD ITEMS SHIPPING
Shipping costs vary by country.
Standard shipping is only available to the United States, Canada, France, the United Kingdom, Germany, Australia, Japan, Singapore, and Hong Kong.
If you want Express shipping, please add an additional order from the link below.
https://www.etsy.com/listing/1202515634/shipping-upgrade-express-mail-service
Shipped via express shipping service.
-Standard Mail Service (Provide tracking number)
*Estimated shipping times: 7~10 business days
-Express Mail Service (Provide tracking number)
*Estimated shipping times: 3~7 business days
※It may be delayed depending on the situation.
Your signature is required when the package arrives.
√ It can not ship to APO/FPO addresses.
√ Please provide your mobile phone number
Cancellation
Cancellation is possible within 2 hours of placing an order, but a 5% fee payable to PayPal will be deducted. Be sure to consider this situation please.
Important
※ For orders shipped to the EU, please pay V.A.T. or customs duties upon purchase if possible.
If the package is returned to me due to customs issues, I cannot be held responsible for it.
Also, if this happens, the customer will have to pay the shipping cost to me once more so I can resend it.
If you have any questions about customs duties, please contact us before purchasing.
Shipping to the United States (DDP Prepaid)
For all orders shipped to the United States, my shop handles DDP (Delivered Duty Paid). This means that all duties and taxes are prepaid by us before your order is shipped.
And shipping to the United States takes approximately 10-15 business days.
If you have any questions, please contact us before purchasing.